Contact Us
Got a question about a sweepstakes casino review, spotted something that needs updating, or just want to flag an issue with the site? This page explains how to reach us and what to expect once you do.
How to reach the team
The best way to contact us is by email at [email protected]. Send us as much detail as you can — including the name of the operator or page you're referring to — so we can look into it properly. We typically respond within 48 hours on business days.
What we can help with
- Corrections or updates to information about a specific sweepstakes casino, including eligible states, coin packages, or redemption terms
- Feedback on your experience with a listed operator, whether it's a smooth redemption or a support issue
- General questions about how the sweepstakes model works, including Gold Coins, Sweeps Coins, and prize redemption
- Reports of outdated or inaccurate content anywhere on savvyoakcandleco.com
- Suggestions for operators or topics you'd like us to cover
What we can't do
We're an independent comparison site, not a sweepstakes operator, payment processor, or regulator. That means we can't process redemptions, verify your identity on a third-party platform, resolve a dispute over a specific prize, or give legal advice on whether a particular site is permitted in your state. If you're having a dispute with an operator listed on this site, your first step should always be that operator's own customer support and their published terms and conditions.
If your question is about whether sweepstakes play is problematic for you, our Responsible Gambling page has resources including links to the National Council on Problem Gambling and Gamblers Anonymous, along with information on self-exclusion and deposit limits.
Before you write in about a specific operator
A few things speed up our response:
- Include the operator's name and, if relevant, the promotion or offer you're asking about
- Let us know your state, since eligibility and available promotions vary by jurisdiction
- Mention the date of the issue, since coin packages, welcome offers, and terms can change without notice
- Screenshot any error messages or terms you're referencing, where possible
Reviewing our other pages
Many common questions are already answered elsewhere on the site. If you're wondering how our rankings work or who's behind them, visit our About Us page. If you have a legal question about using this site, our Terms and Conditions page covers that ground. And if a question is really about eligibility or state law for a specific platform, remember that operators can and do change which states they serve, so always check the operator's own official rules before signing up.
Feedback shapes our reviews
We rely on reader input to keep our coverage current. Sweepstakes casino terms, coin packages, and state availability shift often, and firsthand reports from players help us catch changes faster than any other method. If something on this site doesn't match what you're seeing on an operator's platform, we genuinely want to know.